Refund policy

Return and refund policy

This policy applies to orders placed on this store and operated by MEI YING CHUNG. It explains how returns, refunds and damaged or missing deliveries are handled.

30-day return window

You may request a return within 30 days of receiving your order. To be accepted, the item must be unused, in its original condition and returned with its original packaging and accessories.

How to start a return

Email contact@aureliastitch.shop or call +852 2421 5894 with your order number and the reason for the return. We reply with return instructions within 1 to 2 business days. Please do not send an item back before you receive those instructions.

Return shipping

Return shipping is arranged as stated in the return rules shown on this store. Where a return is caused by a defect, damage or an incorrectly shipped item, we cover the cost of the return.

Refunds

Once the returned item arrives and passes inspection, we issue the refund to the original payment method within 5 to 10 business days. Your bank may need a few additional days to post the amount.

Damaged or incorrect items

If your order arrives damaged, faulty or different from what you ordered, contact us within 48 hours of delivery and include photographs of the item and the packaging. We will arrange a replacement or a refund.

Lost packages

If your parcel has not arrived within the estimated delivery time of 15 business days, contact us within 7 days of that date so we can open a trace with the carrier. We resolve lost-parcel claims with you directly and will replace or refund an order that is confirmed lost in transit.

Exchanges

If you would prefer a different model, we can arrange an exchange when the requested item is in stock. Any price difference is charged or refunded at the time of the exchange.