Contact Us

Contact Us

Questions about a product, an order or a return? Our team in Hong Kong SAR is happy to help.

Customer service

• Email: contact@aureliastitch.shop
• Phone: +852 2421 5894
• Hours: Monday to Friday, 9:00 to 18:00 Hong Kong time (HKT)

We usually answer within 1 to 2 business days. Please include your order number so we can help faster.

Returns and warranty address

MEI YING CHUNG
32-50 Lei Muk Road, Kwai Chung, NT, Hong Kong SAR China
Hong Kong SAR

Before you write to us

• For delivery questions, check the tracking link in your shipping confirmation first.
• For a damaged item, send photographs of the parcel and the product within 48 hours of delivery.
• For a parcel that has not arrived, contact us within 7 days of the estimated delivery date.

Our full terms are set out in the Shipping policy, Return and refund policy and Terms of service.